Introducing Tickets! Our A.I. will now automatically submit support tickets

Privacy Policy

Last updated on October 31, 2023


Your privacy is important to us and you understanding this policy is necessary so we tried to make it as human readable as possible. It is our (ChatWizard's) policy to respect your privacy regarding any information we may collect from you across our website.


By using you agree to the terms of this Privacy Policy. This Privacy Policy shall be governed in accordance to international treaty provisions and other applicable laws.


We may update this Privacy Policy from time to time. We will notify our users of any significant changes to this Privacy Policy on the Website or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Collection of Personal Information

We collect and receive personal data through the Website and ChatWizard. Personal data means any information relating to an identified or identifiable natural person. To be able to complete your purchase order or bill you for subscription, we may collect some billing information, like your credit card number, expiration date, security code and billing address.

In addition, we collect certain personal data by using cookies, including similar technologies such as local storage when you visit the website. Cookies are bits of text that are placed on your computer’s hard drive or mobile device when you visit certain websites. Cookies hold information that may be accessible by the party that places the cookie, which is either the website itself (first party cookie) or a third party (third party cookies). You do have control over cookies, and can refuse the use of cookies by selecting the appropriate setting on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable or delete existing cookie.

Accessing Personal Information

You have the right to review the information we store for you and make any changes you wish. You can do this from your account settings.

How Your Personal Information is Used

ChatWizard collects and uses your personal information to:

  • Provide customer support
  • Monitor user behavior

Data Retention

We will retain your personal information with us, as long as your account is active.

Protection of Your Personal Information

We maintain appropriate technical and organizational security safeguards designed to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the personal information stored is absolutely secure. We will notify you of any data breach that is likely to have unfavorable consequences for your privacy in accordance with applicable law.

Links to Other Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. We try to be conscious of these things when partnering with or linking to external parties.

Legal Basis

We process your personal information because you’ve given us permission, and we need to process the information to provide the services you have requested and/or to fulfill our contract with you. We may also process your personal information to comply with the law e.g., our tax obligations.


We don't intend to collect data from anyone under the age of 18. In case that you think that your child may have shared his/her personal information with us, please, contact us.


If you have any comments or inquiries about the information in this Privacy Policy, if you would like us to update your personal data, or to exercise your rights, please contact us by email at

Automate Your Customer Support

Your A.I. customer support agent will be available 24/7.

Reach us at